Summary: We are committed to protecting your personal data. We only collect what is necessary to process your order and improve our services. We never sell your personal information to third parties. You have the right to access, correct, or delete your data at any time.
1. Data Controller
The data controller responsible for the processing of your personal data is:
- Company: Vamsi Trade LTD
- Registered address: Vrazdebna kvartal, 8th Street, No. 108, Sofia, Bulgaria
- Email: feedback@vamsi.bg
- Country of establishment: Republic of Bulgaria (European Union)
The controller determines the purposes and means of processing personal data collected through the website glucozan.life and its localized versions for Hungary, Spain, Slovakia, Slovenia, Lithuania, Romania, and Bulgaria.
2. Data We Collect
We collect only the personal data necessary to fulfill your order and provide you with our services. The categories of personal data we may process include:
2.1 Data you provide directly
- Identity data: first name and last name
- Contact data: telephone number
- Order data: selected product package, delivery address (provided during the confirmation call)
- Communication data: messages you send to us via email or the website forms
2.2 Data collected automatically
- Technical data: IP address, browser type, device type, operating system
- Usage data: pages visited, time spent on the website, referral source
- Cookies data: see our Cookie Policy for details
3. How We Use Your Data
We use your personal data for the following purposes:
- Order processing: to confirm, prepare, and deliver your order
- Customer service: to respond to your inquiries and provide support
- Legal compliance: to meet our tax, accounting, and regulatory obligations
- Service improvement: to analyze how users interact with our website and improve it
- Marketing (with consent): to send you information about products and promotions if you have explicitly opted in
4. Legal Basis for Processing
Under the GDPR (Article 6), we process your personal data on the following legal bases:
- Contract performance: processing is necessary to fulfill your order (Article 6(1)(b))
- Legal obligation: processing is required to comply with applicable laws (Article 6(1)(c))
- Legitimate interest: processing is necessary for our legitimate business interests, such as fraud prevention and service improvement (Article 6(1)(f))
- Consent: for marketing communications and non-essential cookies (Article 6(1)(a)). You may withdraw consent at any time
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share your data only with:
- Delivery partners: courier companies for the delivery of your order
- Payment processors: to process cash-on-delivery payments
- IT service providers: hosting, email, and analytics providers who process data on our behalf under strict data processing agreements
- Legal authorities: when required by law or to protect our legal rights
All data processors are contractually bound to protect your data and process it only for the purposes we specify.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected:
- Order and transaction data: retained for a minimum of 5 years to comply with tax and accounting laws
- Customer service data: retained for up to 3 years after the last interaction
- Marketing consent data: retained until you withdraw your consent
- Website analytics data: retained for up to 26 months
7. Your Rights Under GDPR
As a data subject in the European Union, you have the following rights:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure ("right to be forgotten"): request deletion of your data when there is no legal reason for us to keep it
- Right to restrict processing: request that we limit the processing of your data
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: withdraw your consent at any time without affecting the lawfulness of prior processing
- Right to lodge a complaint: file a complaint with your national data protection authority
To exercise any of these rights, please contact us at feedback@vamsi.bg. We will respond to your request within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through the website
- Restricted access to personal data on a need-to-know basis
- Regular security reviews and updates of our systems
- Contractual data protection obligations with all third-party processors
While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support our marketing efforts. For detailed information about the cookies we use, please see our Cookie Policy.
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
10. Children's Privacy
Our products and services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
If we make material changes, we will notify you by email (if you have provided one) or by placing a prominent notice on our website.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
- Email: feedback@vamsi.bg
- Company: Vamsi Trade LTD
- Address: Vrazdebna kvartal, 8th Street, No. 108, Sofia, Bulgaria
- Customer service hours: Monday–Sunday, 10:00–22:00 (EET)
You also have the right to lodge a complaint with the supervisory authority in your country of residence. A list of EU data protection authorities is available at edpb.europa.eu.