Return Policy

1. Overview

This Return Policy applies to all purchases of Glucozan Plus dietary supplement made through the official website glucozan.life and its localized versions for the following countries:

• Hungary, Spain, Slovakia, Slovenia, Lithuania, Romania, and Bulgaria

As an EU-based seller, we comply with the EU Consumer Rights Directive (2011/83/EU), which grants consumers a 14-day right of withdrawal for distance contracts.

2. Right of Withdrawal (14 Days)

Under EU consumer law, you have the right to withdraw from your purchase within 14 calendar days from the day you (or a third party acting on your behalf) receive the product, without giving any reason.

2.1 Withdrawal period

• Single-item orders: 14 days from the date you receive the product
• Multiple-item orders: 14 days from the date you receive the last item

2.2 No reason required

You do not need to explain why you wish to return the product. The right of withdrawal is unconditional, provided the product meets the return conditions below.

3. Return Conditions

To be eligible for a return, the product must meet the following conditions:

• The product must be unopened and in its original packaging
• The product must be unused and in the same condition as when you received it
• You must provide a valid proof of purchase (order confirmation email or invoice)
• The return must be initiated within the 14-day withdrawal period

Note: Due to health and hygiene regulations, we cannot accept returns of opened or used products unless they are defective or damaged upon delivery. This is in line with EU food safety and consumer health protection rules.

4. How to Return a Product

To initiate a return, please follow these steps:

4.1 Return shipping costs

Return shipping costs are the responsibility of the customer, unless:

• The product is defective or damaged upon delivery
• You received the wrong product
• The return is due to our error

In these cases, we will cover the return shipping costs.

5. Refund Process

Once we receive your returned product and verify that it meets the return conditions, we will process your refund as follows:

5.1 Refund amount

• Full refund: the total amount you paid for the product, including the original shipping cost (if applicable)

5.2 Refund method

• Refunds are issued to the original payment method used for the purchase
• For cash-on-delivery orders, we will process the refund via bank transfer to the account details you provide

5.3 Refund timeline

• We will process the refund within 14 days of receiving the returned product
• You will receive an email confirmation once the refund has been issued
• Bank processing times may add 3–5 business days before the refund appears in your account

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately (within 48 hours of delivery) at feedback@vamsi.bg with:

• Your order number
• A description of the issue
• Photos of the damaged product and packaging

We will arrange a replacement or a full refund, including return shipping costs, at no additional charge to you.

7. Exclusions

The right of withdrawal does not apply to:

• Opened or used products – due to health and hygiene regulations
• Products damaged after delivery due to customer misuse or negligence
• Products returned without proof of purchase
• Returns initiated after the 14-day period

These exclusions are in line with Article 16 of the EU Consumer Rights Directive.

8. Contact Us

If you have any questions about returns or refunds, please contact our customer service team:

• Email: feedback@vamsi.bg
• Company: Vamsi Trade LTD
• Address: Vrazdebna kvartal, 8th Street, No. 108, Sofia, Bulgaria
• Customer service hours: Monday–Sunday, 10:00–22:00 (EET)